Residential clients

As a leading property preservation provider, ProTen works with residential homeowners throughout Essex, Kent, London, Midlands and the North to survey, diagnose and carry out the necessary works to protect and preserve properties.

We work to support our residential clients as follows:

  • To diagnose and resolve problems such as damp patches in walls and basements, condensation, black mould, cracks in walls, timber decay, dry rot and woodworm.
  • To install basement waterproofing systems as part of a basement conversion project
  • To provide detailed pre-purchase surveys to support clients in the buying or selling process.
  • To work on the homeowners’ behalf during an insurance claim and carry out the repairs or treatments necessary because of a leak.
  • To carry out inspection and maintenance to basement sump and pumps
  • To carry out property maintenance.

Why choose us?

Why choose us?

Our objective is to provide the best advice and the right treatment approach.  We not only resolve ongoing problems to stop long term damage and costly repairs, but we also install basement waterproofing systems to the highest specification that will be keep a basement or cellar dry.

We understand the problem

Right from your initial enquiry an experienced member of our Enquiry Team will work with you to understand the nature of the problem or project, offer advice and co-ordinate the survey appointment. We give you access to a team of Surveyors who have wide ranging industry experience and qualifications; qualified in damp & timber remedial treatments (CSRT), basement waterproofing (CSSW) and structural remedial repair.

We survey for accurate diagnosis

The Surveyor will conduct a thorough assessment and survey of the property looking for the source of a problem or factors to decide the project approach before recommending the best solution. Their observations and recommendations are detailed in an Inspection Report along with a quotation .

Find out more about our surveys


This approach is an essential part of the way we work to ensure  the recommendations we make are the right ones and that these are presented to our clients in a clear and concise way.  We continue to work with you to explain the recommendations and answer and questions

We carry out contract works for lasting property protection.

We take a project management approach to the works via our Contract Team, giving you a dedicated person to deal with. They provide the liaison point between the client, our operatives and product providers and their focus is to ensure the job runs smoothly, on-time and to budget.  Works are carried out by our regionally based Site Operatives who use the best techniques and materials for the job.

We work to ensure the highest standards of communication, workmanship and efficiency are maintained throughout.

Quality Assurance

We understand the importance of giving you confidence you are working with a Company you can trust. Our memberships to organisations such as the Property Care Association, industry accreditations such as CHAS, qualifications such as CSRT and CSSW and long term experience are just some of the ways we can demonstrate this to our clients.

To speak to a member of our team for property advice or to book a survey click here


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Our Accreditations