ProTen are delighted to have received glowing feedback from the Property Care Association (PCA) following the recent PCA audit which took place at the Leeds branch this month.
Who are the Property Care Association?
The Property Care Association (PCA) is the go to trade association for consumers looking for providers of property preservation services. Its members comprise of UK wide companies, who have been vetted and approved through the PCA’s strict membership criteria. These companies, who specialise in services such as damp proofing, timber treatment and structural waterproofing, are assessed on all aspects of their business including technical competence, professional qualifications, delivery of their service and financial status.
What does the PCA audit involve?
The audit is a regular part of the PCA’s remit, to ensure companies continue to maintain high standards. This is designed to give reassurance to consumers that PCA members are reliable and robust companies who offer only the very best in property care services.
The following comments were provided by the PCA following the audit:
- ‘Once again, you must be congratulated on the manner in which you run your branch of ProTen – all aspects of your operation are extremely well organised.
- Your professionalism and enthusiasm are reflected throughout the branch.
- The reports that you provided me are extremely good with all relevant information, diagnosis being presented in a professional manner.
- Your surveyors are to be commended for the quality of their reports.’
How does the PCA audit benefit our customers?
Ian Hodson-Fraser, Northern Regional Manager, says:
‘We are very proud to have received this feedback from the PCA. Maintaining our membership with the PCA means we have reached the high standards they expect of us which is something our clients can only benefit from. It is one of the ways we can provide the trust our client’s need, so they can have confidence in the level of service we offer.’