Quality Assurance

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Quality Assurance

Trust ProTen to deliver outstanding results – every time

Providing our clients with the confidence they are working with a company they can trust to do things properly, is important to us.

We demonstrate this and the quality of our work through the memberships and accreditations we hold, the qualifications and experience of our teams, a sound working practice  and the testimonials we receive. To achieve these means our working practices have been vetted and approved to a level that demonstrates good trading practices, good customer service and technical competence.

Memberships & Accreditations

We are members of the Property Care Association which is a key indicator of quality within the property preservation industry. Further information about why choosing a company who is a member of the Property Care Association is important, can be found below.  Other memberships include the Basement Waterproofing Association, the Structural Repair Association and the Radon Council.

We hold industry accreditations with CHAS, Constructionline, SMAS Worksafe Contractor and Safecontractor.

We are proud to have been awarded ISO 9001: 2008 Certification. This is an internationally recognised standard, which is awarded to those companies that can successfully demonstrate that the way in which they operate provides the very best in service and quality to customers.

Qualified and Experienced

We have a highly qualified, experienced and professional team of surveyors, contract managers, in-house operatives and administration support who together have a proven track record in all aspects of the industry.

Our damp and timber surveyors are CSRT qualified and our waterproofing surveyors are CSSW qualified as well as being on the Property Care Association Waterproofing Specialist Design Register.  We also have a team of experienced structural remedial surveyors and the qualifications also extend to our contracts team members of which are CSRT qualified and hold CITB Site Supervision.

The qualifications work in combination with industry experience and ongoing training both internally through a robust training and induction programme for all employees as well as external training with our manufacturing supply partners. This approach ensures we stay up to date with all the latest materials and their methods of application.


Our work is guaranteed through our own ProTen Company Guarantees.  We offer further peace of mind via our third-party Guarantee Protection Insurance Scheme. We are also able to offer product warranties and access to schemes such as TrustMark.

Please click here for further information about the guarantees we offer

Approved Contractors

We are approved contractors with major suppliers including Delta, Triton, Helifix, Wykamol, Flexcrete and SIKA.

Health & Safety

We ensure compliance to all industry health, safety, environmental and welfare requirements and work to continually retain good health and safety standards throughout our organisation.  We are overseen by Natwest Mentor and our internal Health & Safety Advisor is NEBOSH accredited.


We have all relevant insurances in place and kept up to date so we can operate safe in the knowledge that should the worse happen we can take care of the situation. Copies of our Public Liability, Employee Liability, Professional Indemnity and Design Liability Insurances are all available on request.

I was incredibly impressed with everyone involved in this process. From first talking to you, to the completion of the work. Everyone was very professional and the communication with me throughout was brilliant. It made what was a very daunting problem into a pleasant experience. So a massive thank you.

Why Choose a PCA Member?

Companies that are members of the Property Care Association have had to demonstrate high standards of professionalism and expertise to meet and maintain robust membership criteria.  These criteria cover aspects of all our services including professional qualifications, technical competence, service delivery and financial stability.

Members are audited regularly to ensure standards are being maintained.  This gives consumers confidence that PCA members are robust and reliable companies that are perfectly equipped to provide them with property care services.

Being a member also gives clients access to the government’s TrustMark scheme.

Choosing a CSRT and CSSW qualified surveyor?

The PCA requires that surveyors providing guidance on damp proofing, timber treatments and below ground waterproofing must demonstrate their competence by gaining certain qualifications.

CSRT Qualification – Certificated Surveyor in Remedial Treatments

This covers damp, condensation, timber and legal and health & safety considerations and can only be achieved through an exam and practical evidence of experience and knowledge.

CSSW Qualification – Certificated Surveyor in Structural Waterproofing

This qualification covers waterproofing and damp proofing systems that are applied below ground, anticipated defects, methods of repair, design philosophy and building construction.