Following our telephone conversation today, I can confirm that all the Damp Proof Course Treatment / Works have been completed this week to a very high standard, to the above property.
May I take this opportunity to express how delighted I am with the end result following the completed work, especially as the severity of the problem was quite extensive, involving the flooring and joists as you are aware.
I would also like to express my sincere gratitude, appreciation and thanks to yourself and all members of the team involved with ProTen Services. Everyone involved has been extremely efficient and professional. Your Survey Report was very detailed and thorough, highlighting the problems involved, and solutions required to put things right. This inspired a great deal of reassurance and confidence in yourself and ProTen Services generally, in that you all had the knowledge and expertise to put things right.
As stated all members of the ProTen Services team have been brilliant, very helpful, friendly, reassuring and professional. This includes yourself, the Office / Administration Staff and all the designated Contractors, which include the Plasterers and Joiners whom I came into contact with.
All the contractors liaised with me at every stage of the treatment / works process to ensure we were all satisfied with what was about to be done and what had actually been done with reference to the Recommendations / Detailed Plan contained within your Survey Report. This impressed me very much indeed, as it is always good to know that recommendations and plans are being followed, rather than dismissed or overlooked as a formality!
Now that the treatment / work is completed to the property, it feels completely different now that things have been put right. All the work carried out has been done to a consistently high standard, with the end result being ‘Immaculate’ due to the skill and standard of workmanship done by all concerned.
All the contractors worked in a tidy, orderly manner, leaving no mess or rubble behind them, demonstration how professional they all are when completing work for customers, with all rubble / waste taken away in the Skip as arranged.They are all genuinely a credit to your organization, representing quality and high standards.
Therefore, I would really appreciate it, if you would you please pass on my gratitude and thanks to all members of the team at ProTen Services, including the Office / Administration Staff, who are very often overlooked but just as important.
Thank you once again for all your help, support and professionalism, and all at ProTen Services for providing an ‘Excellent / Immaculate Job’ from start to finish.
I will also highly recommend ProTen Services to other people who may require your services and expertise.