ProTen Testimonials

Location: Liverpool
Client: Property Purchaser
Project: Pre Purchase Damp & Timber Report
Date: Aug 2019

Just wanted to say thanks to you (Surveyor: Tommy) and Kelly. I can’t believe how quickly you guys turned this around. Have to say we were getting quite worried that the damp issue was going to stop us buying the flat, but the clarity of the report and your findings have put our minds at ease. Organising and conducting the survey so quickly was a real bonus and really appreciate your time on the phone before and after. Once we have had more time to digest I may come back, but the report seems pretty comprehensive, definitely well worth the investment.

Location: Kent, Canterbury
Client: Private client, homeowner
Project: Chemical Damp Proof Course and Replastering
Date: July 2019

I am most grateful to you for getting the report to me so swiftly. Please convey my appreciation to your surveyor for such a fast turnaround.

With much appreciation for the excellent service.

Location: Essex
Client: Private client, homeowner
Project: Chemical Damp Proof Course and Replastering
Date: June 2019

Jack arrived on time and made every effort to protect and cover the working area to keep mess to a minimum. He worked steadily throughout the day and was happy to answer any queries I had about the process and the steps I should follow afterwards in order to maintain the integrity of the damp course.

When complete, Jack cleaned up thoroughly. To my inexperienced eye, the quality of the work done seemed to be of a very high standard.

I would recommend the work done by surveyor Tony Rafferty and his colleague Jack without reservation.

Location: London
Client: Property Owner
Project: Structural Repairs using a Helifix System and Rendering
Date: November 2018

The work on the below property has now been completed. I was incredibly impressed with everyone involved in this process. from first talking to you over the phone, to the completion of the work everyone was very professional and the communication with me through-out was brilliant. it made what started as a very daunting problem into a pleasant experience. So a massive thank you.

Location: West Midlands
Client: Property Owner
Project: Basement Waterproofing System Design and Installation
Date: November 2018

I am honestly very impressed with the support and the work that has been carried out on this project and I definitely made the right choice going with Proten.

Mike Cullen (Surveyor) and Mark (Operative) have been tremendous and guided me through this project.  Always at the end of the phone for any queries or concerns we have had.

Location: Wolverhampton
Client: Homeowner
Project: Damp proofing
Date: November 2018

Just to let you know, we’re very pleased with the work that was done – Mark was great

Location: London
Client: Homeowner
Project: Structural Repair (Helifix System) and Rendering Programme
Date: November 2018

I was incredibly impressed with everyone involved in this process.

The work on the property has now been completed. I was incredibly impressed with everyone involved in this process. From first talking to you over the phone, to the completion of the work everyone was very professional and the communication with me through out was brilliant. It made what started as a very daunting problem into a pleasant experience. So a massive thank you.

Location: Liverpool
Client: Homeowner
Project: Dry Rot Treatment
Property Type: Victorian
Date: October 2018

I am writing to say how pleased I am by the work I have just had done on my house by your company. 

Your surveyor Thomas Burden is the reason i am so impressed. Thomas is extremely professional and knowledgeable about all aspects of your treatment system. However, what impressed more was his friendly yet empathetic manner. Having to have every wall/floor/ceiling removed due to dry rot was obviously very upsetting, especially as Insurance would not cover.  Yet Thomas had the ability to diffuse that anxiety and unbelievably made us see positiveness. Thomas had to make several visits and always arrived at time stated and explained each stage thoroughly. Thomas is certainly knowledgeable, professional and has excellent customer service, an excellent ambassador for your company.

Due to Thomas’s service, I would highly recommend your company to friends & family

Location: Shropshire
Client:  Property Seller
Project: Chemical damp proof course insertion and specialist plastering works
Date: August 2018

Thank you for a job very well done and much appreciated all the hard work and how quickly I was fit in. I am selling my house so am very pleased. ?

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Date: 2018

I sent a text message to Simon on Monday with my thoughts/feedback on the greatly appreciated remedial works ProTen Services did at my property on Friday afternoon.

I am very grateful to Simon and to ProTen Services for getting the waterproofing works completed for me and I wanted you to know that your lovely fitters were very thorough and even though they were tired from working very hard, they didn’t stop smiling from the moment they arrived until the moment they left. Quite honestly it seems surreal it is actually done.

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Date: 17 Oct 2017

Just want to say thanks to you and workmen for work on my property. I managed to review yesterday after weekend in Devon and delighted with the results.

I would have no hesitation recommending Proten.

Location: Herne Hill, London
Client: Leaseholder and liaison with Management Agent
Project: Treatment for extensive Dry Rot and damp due to rising damp, penetrating damp, leak from bathroom
Property Type: Basement Flat, Victorian
Date: July 2017

We also wanted to say a big thank you to you especially, for your work and persistence in getting the treatment in our flat underway. In what has at times been a difficult process, your communication has always been really clear, quick and helpful, and that’s made a big difference to us.

Your, and Proten’s, understanding of how important it is to get the work done as quickly as possible (both for practical reasons and in terms of the impact on us of living with it) has been obvious too. I know you’ve had to have a lot of communication with Managing Agent, thank you for your persistence with them: it’s really appreciated. Particularly regarding how vital it was to come back to work on the bedroom floor straight away. The work that Kriss is doing seems very thorough and considerate, so thanks to him, too.

Location: West London
Client: Homeowner
Project: Chemical Damp Proof Course to treat rising damp
Property Type: Victorian
Date: July 2017

It was a pleasure and a relief to have met you and have the job carried out by you.

Location: East London
Client: Housing Association
Project: Chemical damp proof course insertion and specialist plastering works alongside client renovation on 2 tenant occupied properties
Property Type: Victorian
Date: June 2017

I really appreciated your patience with getting both of these addresses completed. Your team has shown impeccable drive and timekeeping ability to keep on schedule. Very much looking forward to the next project also.

Location: Chelmsford, Essex
Client: Homeowner
Project: Survey for diagnosis of damp issues
Property Type: 1930’s semi detached
Date: June 2017

Thank you so much for sending Tom (Essex Surveyor) on Friday – a really honest and truthful surveyor. Can I tell you how refreshing that is? I live on my own and I almost expect to get ripped off and I am so pleased with your company and Tom for saying it how it really is. I await his report in due course and again thank you.

Location: Sheffield
Client: Developer
Project: DPC
Property Type: Semi-Detached
Date: May 2017

I am just emailing you to let you know how pleased I am with the job you carried out at my property. Your staff were very efficient and it’s been a pleasure using your company for the works I required. I would use your company again and I will recommend you to fellow friends and tradesmen.

Location: Ludlow, Shropshire
Client: Homeowner
Project: DPC and Replaster
Property Type: Detached
Date: April 2017

We would like to express our appreciation to all involved with the damp proofing works of our sitting room. Antony (Midlands Suveryor) is an excellent representative for your company and was most helpful throughout the process. The “wreckers” – Colin and John took good care to cause only a minimum of disruption and were very tidy and helpful workers. The “restorers” – Alex and Matt have recreated the room with all the original character retained. Two extremely careful and professional workers.

We now have a sitting room fit to live in once more. Please forward our thanks to all involved – we could not have asked for more from any of them. Many thanks.

Location: Windsor, Berkshire
Client: Managing Agent (Speaking on behalf of tenant)
Project: DPC and Replastering
Property Type: Detached
Date: April 2017

Everything is fine, keys are with tenant and she did say what a great job he did, she said you wouldn’t know he had been, she was very happy.

Location: Leicester
Client: Homeowner
Project: Damp proofing
Property Type: Mid Terrace
Date: April 2017

Thank you very much for the work carried out yesterday. I am very delighted as the work was done very nice and clean. The person who carried out the work was very generous and a good person. I am really happy with the work.

Location: Chelmsford, Essex
Client: Homeowner
Project: DPC and Replaster
Property Type: Semi-Detached
Date: March 2017

The surveyor was on time, explained the problem and the proposed solution and was a thoroughly nice chap. The guy who did the work (Jack) was prompt, knew what he was doing, was polite, worked extremely hard, cleaned up after himself and as far as we can see did a really good job. All in all we are very satisfied.

Location: Weybridge, Surrey
Client: Homeowner
Project: DPC and Replaster
Property Type: Semi-Detached
Date: March 2017

Thank you very much – the guys did a great job. Happy to provide a reference if you need one in the future. Courteous and left things in good order.

Location: Weybridge, Surrey
Client: Homeowner
Project: DPC and Masonry Sterilisation
Property Type: Semi-Detached House
Date: March 2017

To reiterate my earlier comments Jack (operative) has been exemplary, he has kept us informed as to what is happening with the job and has cleared up at the end of the day.

Location: South East London
Client: Homeowner
Project: Damp proofing
Property Type: Terraced House
Date: November 2016

Thank you to all concerned for good professional and considerate work

Location: Low Bradfield, Sheffield
Client: Council Tenant
Project: DPC and Floor Repair
Property Type: Terraced Stone Built Property
Date: September 2016

Further to our recent telephone conversation; I would like to offer my praise for the work that has recently been carried out at our home. The Proten Services operatives, John and Steve, who carried out the work i.e. fitting the floating floor in our living room were fantastic! John did a great job of laying the floating floor and new skirting boards. They worked efficiently and made sure that they cleaned up as they went along. All in all, a great job, well done, and we are very pleased with the results. Thank you Proten!

Location: Stevenage, Hertfordshire
Client: Homeowner
Project: Structural repair to gable end wall using a Helifix approved repair system
Date: June 2016

I would like to feedback my thanks to ProTen surveyors, Tom Hodgson and Stephen Dumbrill, for their excellent work on surveying the structural fault at my property and recommending exactly what needed to be done to rectify the problem. In addition, further thanks should go to Stephen Dumbrill for organising and supervising all of the works undertaken which I am thoroughly happy with as I now feel safe in my own home again.

Location: Sheffield
Client: Homeowner
Works: Damp Proofing, Replastering and Associated Works

The work has been completed exactly in accordance with the schedule date provided to me and the work finished is of a high standard. I am so pleased, as it has been a worry for me. The tradesmen who undertook the work are both of high merit in their quality of work and it has been a pleasure to have them in my home. Please thank your surveyor who arranged the schedule of work required and thank you to Yvette for dealing with all my enquiries on the phone.

I am pleased to write and confirm my satisfaction in the work completed.

Location: Leytonstone, E11
Client: Homeowner
Project: Damp Proofing Work, Condensation Control System: Vericure PIV Unit

We are very impressed by the work that ProTen services did. This includes the initial assessment by your surveyor, how you handled the contract, getting someone in straight away, coming back to finish the job, to the end product.

Location: Stonehouse, Gloucester
Client: Homeowner
Project: Damp Proofing Works, Condensation Control Unit

My sincere thanks to your surveyor and the very hard working builders. They were all so helpful.

Location: London, NW
Client: Management Company for shared building
Project: Waterproofing, Damp Proof Course

Your clear mastery of the subject matter and your expertise, was a major deciding factor in Proten Services being commissioned to carry out the Damp Proof Course Work and tanking in the Garden Flat.

Location: Essex
Client: Homeowner
Project: Damp Proofing Works, Condensation Control System

For the last three days we have had your operative working at our property. After a very bad experience with damp builders working at our house last year we were very nervous having the work carried out again.

Location: Kent
Client: Commercial, Construction Services
Project: Radon

I would like to say thanks for all of your help with getting these works completed.

I must say that I have found you to be very helpful and conscientious with your work ethics. The works that have completed for us have been to a very high standard. Hence when we receive more of these we will be in touch. Thank you once again for your help.

Location: London, NW
Client: Management Company for shared building
Project: Waterproofing, Damp Proof Course

Your clear mastery of the subject matter and your expertise, was a major deciding factor in Proten Services being commissioned to carry out the Damp Proof Course Work and tanking in the Garden Flat.

I would like to say what a pleasure it has been to have your operative working out our house. He has been very polite, helpful, and professional and carried out our work very well in a short period of time. He has been very good at protecting our carpets and clearing up at the end of the day. We would have no hesitation in recommending him or Proten. It’s just a great shame that we did not come to you last year when the work was first carried out.

I just had to tell you that the two men you sent to my home, I called them the A Team, what a credit to your company they are. What a joy to know my home was in very safe hands. Thank you for sending such a delightful team.

I would like to take this opportunity to say how thoroughly impressed and pleased we have been by the service provided by Proten. Your surveyor was at all times extremely responsive, polite and professional and your operative did a fantastic job and was also extremely professional and polite. It may seem an obvious thing, but in this day and age when people are professional, courteous and friendly it goes an awfully long way, particularly when it’s on top of excellent quality of work.

We will certainly be recommending ProTen to all our friends.

I must say how pleasant, extremely punctual, efficient and hardworking was your contractor Lee. Everything seemed to go without any difficulties.

Regardless of whether my wife and I decide to ask your company to carry out any remedial work, we wish to draw your attention and the attention of the company’s chief executive/managing director what an excellent representative of your company is your surveyor. He arrived on time; he did not use sales patter; he listened to our questions attentively and answered them clearly and succinctly. He explained technical matters without resorting to the use of jargon and was polite and indulgent in allowing me to stray into other topics not directly relevant to the main purpose of his visit. He was thoroughly professional and it was a pleasure doing business with him.

Please convey my thanks to both your Contracts Team and Operative for organising and carrying out the works.

Thank you for a job well done. Pleasant staff throughout.

I have recently had some damp proofing and re-plastering of the hall in my home by members of your company. Proten have been coming to The Mews, when necessary for over 30 years for various owners. I am writing to say how pleased I am with everything that has been done by your staff. Your Surveyor has given me wise advice about this Grade 2 listed building and have organised the necessary work. Your Operatives who actually worked on the damp proofing etc. were professional and considerate and I am delighted at their high standard of workmanship.

Thank you to you all at ProTen.

Location: Sheffield
Client: Tenant of Kier Services (on behalf of Sheffield City Council)
Project: DPC and replastering

I am writing to you to say how pleased we are with the work you workmen have done for us. They were really kind and helpful, they did not make any mess and when they had finished the job they cleaned up as well. They were very polite and thoughtful. My husband has no legs and I have bad knees so the fact that they cleaned up after themselves was a great help. I would like to say a very big thank you to them both and to yourselves for the whole way you have dealt with this for us.

Location: Herne Bay, Kent
Client: Homeowner
Project: Chemical DPC and replastering

I would just like to say how pleased we were with your prompt service. Lee, the chap you sent to do the job, was such a lovely guy and so proficient so thank you very much.

Location: Faversham, Kent
Client: Homeowner
Project: Damp Enquiry

Thank you for your very professional service. Keith was courteous, prompt and a pleasure to host. Due to your professionalism I would have no hesitation in employing your company should we need any specialist work carried out in the future. Again, thank you.