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Here at ProTen Services, we pride ourselves on delivering a high quality, top notch customer service to all our clients. For over 50 years we have treated many different properties covering the residential and commercial sectors and below you can see some of our customer reviews and experiences.
We really value your feedback. If you’d like to leave a review you can call or email us directly. If you would like to leave an online review, please visit Trust Pilot, Check a Trade or like us on Facebook.
A Proten Technician is Respectful Technician
Mr & Mrs Fox Couldn’t have been more pleased with Wayne during their works, so much so they shared their thanks with us.
Thank you for your kind words.
ProTen Technicians go the extra mile
Extremely kind words about our Technicians Dave and Russ and our contracts manager Yvette in a recent complimentrary email.
Our client went on to write:
We have thanked the guys ourselves, but I thought it’s also nice to also inform their employer of the great work done.
We couldn’t agree more! Well done Team.
Thank you so much for organising all this
Project: Rising Damp Treatment
Date: Nov 2019
Just a quick note of thanks after your Op (Ryan) attending to the damp proof work yesterday. Ryan was really efficient yesterday and I was delighted he cleared up so well before leaving – such a pleasant guy too! Thank you so much for organising all this.
The clarity of the report and your findings have put our minds at rest
Project: Pre Purchase Damp & Timber Report
Client: Property Purchaser
Date: Aug 2019
Just wanted to say thanks to you (Surveyor Tommy) and Kelly (Enquiry Team). I can;t believe how quickly you guys turned this around. Have to say we were getting quite worried that the damp issue was going to stop us buying the flat, but the clarity of the report and your findings have put our minds at ease. Organising and conducting the survey so quickly was a real bonus and really appreciate your time on the phone before and after. Once we have had more time to digest I may come back, but the report seems pretty comprehensive, definitely well worth the investment.
With much appreciation for an excellent service
Project: Chemical Damp Proof Course and Replastering
Location: Canterbury, Kent
Date: July 2019
I am most grateful to you for getting the report to me so swiftly. Please convey my appreciation to your surveyor for such a fast turnaround. With much appreciation for the excellent service.
I would recommend the work done by surveyor Tony and his operative Jack without reservation
Project: Chemical Damp Proof Course and Replastering
Date: June 2019
Jack arrived on time and made every effort to protect and cover the working area to keep mess to a minimum. He worked steadily throughout the day and was happy to answer any queries I had about the process and the steps I should follow afterwards in order to maintain the integrity of the damp course. When complete, Jack cleaned up thoroughly. To my inexperienced eye, the quality of the work done seemed to be of a very high standard.
I would recommend the work done by surveyor Tony and his operative Jack without reservation.
I was incredibly impressed with everyone involved in this process
Project: Helifix Structural Repair System and Rendering
Client: Property owner
Date: May 2019
The work on the below property has now been completed. I was incredibly impressed with everyone involved in this process. from first talking to you over the phone, to the completion of the work everyone was very professional and the communication with me through-out was brilliant. it made what started as a very daunting problem into a pleasant experience. So a massive thank you.
I made the right choice going with ProTen
Project: Basement Waterproofing System Design and Installation
Location: West Midlands
Client: Property owner & architect
Date: April 2019
I am honestly very impressed with the support and the work that has been carried out on this project and I definitely made the right decision going with ProTen. Your surveyor and operative have been tremendous and guided me through the project. Always at the end of the phone for any queries or concerns we have had.
We're very pleased with the work that was done
Project: Damp Proofing
Date: March 2019
Just to let you know, we’re very pleased with the work that was done. Your operative was great.
Knowledgeable, professional and excellent customer service
Project: Dry Rot Treatment Programme
Date: February 2019
Your surveyor (Thomas) is the reason I am so impressed. Thomas is extremely professional and knowledgeable about all aspects of your treatment system. However, what impressed more was his friendly yet empathetic manner. Having to have every wall/floor/ceiling removed due to dry rot was obviously upsetting, especially as insurance would not cover. Yet Thomas had the ability to diffuse that anxiety and unbelievably made us see positiveness. Thomas had to make several visits and always arrived at the time stated and explained each stage thoroughly. Thomas is certainly knowledgeable, professional and has excellent customer service, an excellent ambassador for your company.
Due to Thomas’s service, I would highly recommend your company to friends and family.
Thank you for a job well done
Project: Chemical Damp Proof Course and Specialist Plastering Works
Client: Property vendor
Thank you for a job very well done and much appreciated all the hard work and quickly I was fitted in. I am selling my house so am very pleased.
Greatly appreciated the remedial works carried out by ProTen
Project: Waterproofing Works
Client: Homeowner & builder
I sent a message to your surveyor with my thoughts/feedback on the greatly appreciated remedial works ProTen did at my property. I am very grateful to your surveyor and ProTen Services for getting the waterproofing works completed for me and I wanted you to know that your lovely operatives were very thorough and even though they were tired from working very hard, they didn’t stop smiling from the moment they arrived until the moment they left. Quite honestly is seems surreal it is actually done.
I would have no hesitation in recommending ProTen
Project: Damp Proofing and Timber Treatment
I just wanted to say thanks to you and your workmen for work on my property. I managed to review yesterday after a weekend in Devon and delighted with the results. I would have no hesitation in recommending ProTen.
Your communication has always been really clear, quick and helpful
Project: Dry Rot Treatment and Damp Proofing
Location: Herne Hill, London
Client: Leaseholder and liaison with Management Agent
We wanted to say a big thank you to you especially for your work and persistence in getting the treatment in our flat underway. In what has at times been a difficult process, your communication has always been really clear, quick and helpful, and that’s made a big difference to us. Your and ProTen’s understanding of how important it is to get the work done as quickly as possible (both for practical reasons and in terms of the impact on us living with it) has been obvious too. I know you’ve had to have a lot of communication with the Managing Agent. Thank you for your persistence with them; its really appreciated. Particularly regarding how vital it was to come back to work on the bedroom floor straightaway. The work that your operative is doing seems very thorough and considerate, so thanks to him too.